FAQ

Frequently Asked Questions

After-sales process

Contact our service team → we open a work order → investigation → on-site or remote visit → feedback → troubleshooting and resolution. Most issues are resolved within 3–5 business days.

How safe are NavBot robots?

Our robots use dedicated-frequency wireless communication with SSL encryption. Each unit includes emergency shutdown buttons, and the on-board BMS (Battery Management System) continuously monitors lithium-ion batteries for temperature, voltage, and current.

How accurate is server-cabinet recognition (NavBot-D1)?

Server-cabinet recognition takes 10–25 seconds per cabinet. A typical deployment performs 5–10 inspection runs per day, depending on data-center layout.

What functions does the NavBot-D1 robot perform?

  • AI deep learning & visual recognition
  • Autonomous navigation and obstacle avoidance
  • Temperature monitoring via infrared imaging
  • Smart security with facial recognition
  • Automated asset inventory

Can NavBot-D1 work in modular data centers?

Yes. We support deployment in modular data centers with single or double swing doors, and can integrate with electronic automatic-door retrofits if your facility does not already have one.

Deployment requirements

  • Power: 220V power supply for the charging dock
  • Network: dedicated WiFi network (offline mode also supported)
  • Aisle width: > 800 mm between server cabinets
  • Management server: 16C / 16G RAM / 1 TB / CentOS

Do you ship internationally?

Yes. We ship to most countries; customs duties and import fees are the buyer's responsibility. See the Shipping Policy for details.

What is your return policy?

30-day returns on most items in original condition. Custom-built robots are non-returnable. See the Refund Policy for full details.

Do products come with a warranty?

Yes — 12-month limited warranty on robotics products and 90 days on components and parts.

How do I get sales or technical support?

Email sales@navbot.com or call +1 214 407 1346 (Mon–Fri 9:00 – 17:00 CST). For existing-customer technical support, include your order number.